Pick Up FAQ's
What days do you provide Curb Side pick up?
Curb Side Pick Ups available Monday to Saturdays. Excluding Sundays and Statutory Holidays.
How soon will my order be ready for pick up?
We offer next day curb side pick up with 1pm cutoff on the day you place your order. Pick ups start between 12:30pm-4:30pm. Our store closes promptly at 5:00pm Monday - Saturday.
How do I get my order brought out to my vehicle?
Please park in front of the store if you can and open your trunk. Call us at 250-763-3131 with your name and order and we will bring it out to you.
What if all sudden I’m not able to pick up my order before you close?
We ask that you call us immediately at 250-763-3131 to inform us. Your order will be put away and available to be pick up the following morning after 9am.
Can I cancel my order?
You may cancel your order, however, restocking fee my be applied if the order has already been processed.
Who picks my produce?
Your produce is picked by our staff of produce specialists. They are regularly trained in a hands-on produce to ensure the highest quality selection.
Is there a minimum order amount?
Can I make special requests with my order?
Yes, after you add items to the shopping cart, you can leave the message in the field under "Special instructions for seller" in the shopping cart. We will do our best to meet all special instructions, but cannot guarantee all requests will be fulfilled.
Will I be notified that my order ready for pick?
Yes. After you submit your online order, you will receive an automated text AND email notification with confirmation details. These are automated messages so please do not reply to the email or text.
If you need to get a hold of someone, please contact our store immediately at (250) 763-3131.